AI Alone Won’t Cut It – People Still Power the Tech

digitalis transzformacio AI

In the middle of the AI hype, it’s easy to believe that IT professionals are a thing of the past and developers are no longer part of the future. However, the European Commission’s latest State of the Digital Decade 2025 report paints a much more nuanced picture – one that confirms what we observe in the job market every day: digital transformation still requires people. And more kinds of people than ever.

digitalis transzformacio AI

The report looks at the EU’s digital progress across four key areas:

  • the quality of internet access and tech infrastructure,
  • how digitally skilled the population is,
  • how digitalized public services are,
  • and how much companies are using modern technologies.

Who’s going to plug in the power cable?

Digital transformation sounds great – but it doesn’t happen on its own. According to the report, most Hungarian small and medium-sized businesses continue to struggle with adopting cloud-based systems, big data solutions, or data-driven operations. And without digital tools, it’s not just the business that suffers – it slows down the whole economy.

The proportion of ICT professionals still falls short of EU targets, and Hungary’s rate (4.5%) is slightly below the EU average (5%). Often, the reason companies aren’t going digital isn’t a lack of technology – it’s a lack of people who can implement, integrate, and run it.

The goals are ambitious: Hungary aims to have ICT professionals makeup 8.3% of the workforce by 2030. According to the Commission, based on recent trends, this is within reach. Translation? We’ll need a lot more programmers, system engineers, data scientists, AI specialists, cybersecurity experts, and the list goes on.

We need people – and already do – who not only possess technical skills but are also eager to learn, collaborate, and bring a business mindset to the table.

Tech roles change – but the demand stays.

The roles we see today are indeed very different from those five years ago. Things move fast, and the types of experts in demand are constantly shifting – but the need itself isn’t going anywhere. The developer of the future might not be writing code but briefing AI tools, customizing systems, or creating products as part of a multidisciplinary team. Technology doesn’t replace humans – it creates new roles and new skills.

But before we get too far ahead of ourselves, it’s worth stepping back and asking what’s actually needed right now. For most businesses, the first significant challenge remains adopting digital tools in the first place, or helping their teams acquire basic digital skills.

Only slightly more than half of the EU population (55.6%) possess basic digital knowledge. Hungary’s doing somewhat better: in 2023, this figure was 58.9%. So, the foundation is there.

The bigger question is: what are we doing with it? Hungary’s goal for AI adoption (24% by 2030) is well below the EU’s target of 75%. Currently, only 7.41% of Hungarian companies are utilizing AI. Although this represents a significant leap from last year (a 101.4% increase), it still lags behind the EU average of 13.48%.

The biggest struggle is in the SME sector, where it’s often not a lack of intent but a lack of skills and resources that hold businesses back. And while the pace of progress is promising, if we don’t close the gap, we might fall behind in the real competition, too.

In a nutshell

With all the hype around AI, it’s easy to forget that digital transformation doesn’t happen on its own. The technology is here, but it still takes people to make it work. The latest EU data shows that what’s missing isn’t willingness but expertise: there simply aren’t enough people to bring systems to life and implement new tools. Hungary has ambitious digital goals for the decade ahead, but company-level progress, especially in SMEs, is still catching up.

If we want to stay ahead, now is the time to invest in people – professionals who understand digital tools and how to utilize them to drive business results.

Work with us – and we’ll make sure the tech actually works

As one of Europe’s leading digital training centers, we work with individuals who are well-versed in the digital world. They’re confident using new tools, collaborate, think critically, and get things done.

Whether you’re hiring someone new or upskilling your current team, we’re here to help. See how we work – and let’s find the right solution together.

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Digital Transformation in B2B Sales – Adapting to the New Customer Journey​

digitalis transzformáció hatása

Discover how digital transformation is reshaping B2B sales by altering customer behaviors, integrating sales and marketing, and emphasizing data-driven strategies.​

digitalis transzformáció hatása

The Customer Journey Has Radically Changed – and It Can't Be Ignored

With digital transformation, customer behavior has evolved significantly. Today, information gathering doesn’t start with the salesperson but begins with Google searches, case studies, and reviews on platforms like G2 or Capterra. By the time a B2B customer contacts a company, a significant portion of their decision-making process is already complete – shifting the focus of sales efforts.​

This shift means sales teams must not only have a digital presence but also design the customer journey to provide noticeable value early on. Educational content, automated response systems, and well-constructed digital touchpoints are no longer optional extras but essential expectations.​

The Lines Between Sales and Marketing Teams Are Blurring

The advent of digital tools has led to a closer integration between sales and marketing. The traditional model where marketing generates leads and sales closes deals is becoming obsolete. Customers perceive their experience as a continuous journey, necessitating seamless collaboration between the two teams.​

Joint campaign planning based on data, active use of CRM systems, and aligned content strategies are crucial. Failing to implement these can result in missed opportunities, as modern buyers expect real-time responses and consistent value propositions across all channels.​

Efficiency Is Impossible Without Automation and Data-Driven Decisions

B2B sales have always been complex, but digitalization has introduced new levels of intricacy while also offering numerous opportunities. Utilizing CRM systems, marketing automation, and data analytics is now indispensable in modern sales. These tools not only simplify tasks but also enable continuous optimization.​

One of the significant advantages of digital transformation is the ability to measure sales processes. Metrics like conversion rates, pipeline status, and sales cycle lengths provide data that inform real business decisions. Neglecting these tools can lead to slower operations and eventually falling behind competitors.​

The Human Element Takes on a New Role

Despite the plethora of digital tools, human interaction remains a vital component of B2B sales. However, the timing and manner of these interactions are crucial. In the digital age, salespeople stand out by acting as genuine consultants rather than just pushing products – engaging at the right moment.​

Digital tools assist in ensuring that sales efforts are targeted and responsive to actual customer problems. Empathy, situational awareness, and trust-building become even more critical – technology can be fast, but trust is still built by humans.​

5 Tips for Successfully Applying Digital Transformation in B2B Sales

  1. Invest in Data-Driven Decision Making – Utilize CRM and analytics tools for precise targeting and enhancing customer value.
  2. Digitally Optimize Sales Processes – Automate administrative tasks and implement integrated digital channels.
  3. Strengthen Omnichannel Presence – Ensure customers have a consistent experience across various platforms, both online and offline.
  4. Train Your Team in Digital Tools – Technology is only effective if your team is confident in using it.

Offer Personalized Digital Proposals – In the digital realm, personalized customer experiences are expected; support this with targeted content and offers.​

Summary

Digital transformation is fundamentally altering B2B sales: customer relationships now extend beyond face-to-face meetings to digital channels. Companies must adapt to changing buyer expectations – speed, transparency, personalized offers, and data-driven decision-making. Those who respond promptly can gain a significant competitive advantage, not only in acquiring customers but also in building long-term relationships.​

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Learn how to collaborate with one of Europe’s leading digital training centers and achieve your digital transformation goals faster and more effectively. Whether you need IT specialists or corporate training programs, we have the right solution for you. Click the link to explore our detailed offerings!

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3 Key Concepts Used in the Article

  • Digital Customer Journey – The process through which a customer reaches a decision via digital channels.
  • Omnichannel Strategy – A sales and communication approach that ensures a consistent customer experience across multiple channels.
  • Data-Driven Sales – A sales strategy where decisions are based on data analysis and customer behavior.​

Frequently Asked Questions

Why is digital transformation important in B2B sales?

Because business customers increasingly seek information and make purchases digitally – failing to adapt can result in losing competitive ground.​

Which digital tools should we start with?

Begin with a CRM system, marketing automation, digital proposal creation, and online sales channels – these form the foundation.​

How can we involve the sales team in the digital transition?

to assist rather than hinder their work.